Q: How do I make a reservation?

A: Click on "All Listings" in the menu, choose the dates you would like to book, and click "Check Prices" then "Book Now". Follow the prompts to the payment screen, enter your details, read the rental agreement, click "Pay Now" and then you're all set!

Q: When do I have to pay for my booking?

A: We require a 60% payment for accommodations up front when making your reservation. The rest of the payment will be charged 7 days before check in.

Q: Is a security deposit required?

A: No. The platform collects a non-refundable damage deposit, so you are covered AND we don't place a hold on your credit card!

Q: What is your cancelation policy?

A: Guests who cancel at least 30 days before check-in will get back 100% of the amount they've paid. If they cancel between 14 and 30 days before check-in, they'll get back 50%. Otherwise, they won't get a refund.

Q: What if there is a natural disaster or any other unforeseen circumstance that affects our stay?

A: Although we do everything possible to make your stay as pleasant and carefree as possible, we cannot control or be responsible for the weather or any other unforeseen circumstance that may affect your stay.

There are no refunds for natural disasters or other major events that are out of our control. We highly encourage you to purchase trip insurance to cover your stay in case of a natural disaster or other major event. Depending on the type of trip insurance you purchase, you are usually eligible to be reimbursed by the insurance company for the amount that we do not refund.

Q: What time can I check in? Check out?

A: Check in is 4pm or later. Check out is before 10am.

Q: Do you offer early check in or late check out?

A: While we try to go above and beyond for our guests, we cannot offer early check in or late departures. This is to allow our cleaning crew ample time to make sure the house is thoroughly cleaned and sanitized before and after your stay. If extra time is important to you, we recommend booking an additional night to your stay.

Q: Where can we get driving directions, access info, Wi-Fi password, and more detailed instructions to help us plan our trip?

A: Details will be sent to your email immediately upon booking and again the day before your check-in date. In addition, you can check out our digital guidebook now by clicking "Guidebook" in the website menu.

Q: How many parking spaces are available?

A: In PANAMA CITY BEACH, two free parking spaces are available right at the front door. Additional cars may park at the nearby beach parking lot just south of the townhouse.

A: In BANNER ELK, five vehicles may park in the upper and lower driveways. We recommend 4-wheel drive as our lower driveway is steep.

Q: Are you a pet friendly house?

A: No we are not due to owner severe allergies, but there are many homes in the same area that are! Please take a look around and find one that would be more accommodating for your pet.